Kavya answers for a demo home-and-living store: she tracks orders, starts returns, guides shoppers to the right product, and books store visits — in English and Hindi, around the clock. Call her right here in your browser.
Kavya
Retail support agent · Aurelia Home & Living (demo store)
Verified visitors get one free call and one chat per agent · demos are not recorded.
Try asking
Why it matters
Guided product help at the moment of doubt — the question that would have ended in an abandoned cart gets answered in seconds instead.
Post-purchase care is where loyalty is won. Instant order updates and painless returns turn a one-time buyer into a repeat one.
WISMO calls, return requests and store-timing questions stop reaching your team at all — they're resolved before a ticket exists.
Watch a call
Tracking an order, then booking a return pickup — no menus, no transfers, no “please hold”. Every step the agent takes shows up as an action, not a promise.
Retail & Ecommerce
Looks up delivery timelines and gets the latest tracking status to the shopper without a hold queue.
Starts the return, explains the window, and arranges doorstep pickup in one short conversation.
Helps a shopper choose — sizes, materials, care, gifting — from the store's own catalogue knowledge.
Shares timings and locations, and offers to text directions when someone plans to drop in.
Captures the requirement and contact details so the gifting team can call back within a day.
Anything outside her brief gets acknowledged honestly, recorded, and flagged for a human follow-up.
Who it fits
Own the post-purchase experience — order status, returns and reorders answered before they ever become tickets.
High-volume buyer and delivery queries triaged instantly, with full context attached when a human needs to step in.
Considered purchases get patient guidance — materials, sizing, care — like your best floor staff, on every call.
The platform behind Kavya
The agent is built once from your documents and answers the same way on the phone and in the browser.
Orders, calendars, CRMs and webhooks — the agent acts on your stack mid-conversation instead of leaving notes.
A locked behaviour scaffold keeps every agent on the rails — no invented prices, no promises your policies don't make.
Full transcripts with per-stage response timings land in the console, so you can read exactly how each conversation went.
Voice technology
Choose the voice, pace and personality per agent — with a live preview — and it speaks that way on the very next call.
A dedicated turn-detection model reads live speech cues, so conversations feel continuous — never walkie-talkie.
English, Hindi and more Indian languages on speech models tuned for Indian accents and natural code-switching.
Security
Every call is encrypted end to end and runs on infrastructure we control, with strict tenant isolation and a full audit trail on every interaction.
Get started
Upload a document — a brochure, price list, or policy sheet — and talk to your own agent in minutes. No engineering required.
FAQ
What teams ask before putting an agent on their retail & ecommerce line.
In this demo she works from the store's policies and captures details for follow-up. On a real deployment, the agent connects to your order system through secure integrations, so looking up an order, starting a return, or updating a record happens inside the conversation.
From your own documents. Upload a catalogue, price list, or policy document and the platform distills it into a structured profile the agent answers from. Edit anything in the console and the change is live on the very next call.
The demo runs in English and Hindi and stays in whichever language the shopper uses — including natural code-switching. The platform supports more Indian languages, chosen per agent.
She says so honestly instead of guessing, captures the shopper's details and context, and flags the conversation for a human follow-up. You can then extend the profile so the next call has the answer.
No — showcase calls are never recorded. On your own agents, you choose: full transcripts and per-stage latency analytics are available in the console for every call.