Shipping & delivery.

1. We do not ship physical goods

Gursat Software IT Solutions Private Limited sells a software service, not products. No item is dispatched, no courier is involved, and no delivery address is collected or needed. This page exists because payment providers ask every merchant to publish a delivery policy, so here is ours in plain terms.

2. How and when the service is delivered

Everything is delivered electronically to the account you signed up with, at oyehello.com:

• Your account and agents are available immediately after sign-up. There is no waiting period and nothing to install.
• Credits — whether from a subscription or a one-off top-up — are added to your balance as soon as our payment provider confirms the payment, normally within a few seconds. They appear on the Billing page in your dashboard.
• Monthly plan credits are issued automatically on each renewal date for as long as the subscription is active.

There is no delivery charge, and no geographic restriction on access to the dashboard.

3. If your credits do not arrive

A payment that succeeds should always result in credits. If it does not within an hour, something has failed on our side. Tell us through the contact form with the account email and roughly when you paid, and we will either add the credits or refund the payment in full — see our cancellation & refund policy.

4. Service availability

Delivery of credits is instant, but the ongoing availability of the calling service is governed by our Terms of Service. Where we cannot provide the service you have paid for, the refund policy applies.

5. Contact

Gursat Software IT Solutions Private Limited, Flat No. 1002, Spring Grove, CTS 171/1A/60, Akurli Road, Kandivali East, Mumbai 400101, Maharashtra, India. Questions about delivery or access go through the contact form.