Sana answers for a demo boutique-stays company: she checks availability across three properties, holds bookings, arranges airport transfers, and sorts out date changes — in English and Hindi, at any hour. Call her right here in your browser.
Sana
Guest relations · Cinnamon Trails (demo stays)
Verified visitors get one free call and one chat per agent · demos are not recorded.
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Why it matters
Travellers plan at night and on weekends — exactly when the front desk is busiest or closed. The call that would have gone to the next property on the list gets answered, matched and held instead.
Hospitality starts at hello. Transfers arranged, itineraries explained and date changes handled without friction set the tone for the review the guest writes later.
Directions, timings, pool hours and date-change requests stop interrupting your team mid-check-in — they're resolved before anyone picks up a phone.
Watch a call
A weekend-stay enquiry becomes matched dates, a held room and an airport pickup — no hold music, no callbacks. Every step the agent takes shows up as an action, not a promise.
Travel & Hospitality
Matches dates and party size to the right property and room, and holds the booking on the spot.
Explains the policy plainly, applies the free change window, and reschedules without a single hold queue.
Rooms, food, weather, what to do nearby — answered from the property's own guide, like a well-briefed concierge.
Notes the flight and pickup point against the stay so a car is waiting when the guest lands.
Captures full-property buyouts, celebrations and retreats with dates and headcount for a same-day callback.
Anything outside her brief gets acknowledged honestly, recorded, and flagged for a human follow-up.
Who it fits
Small teams, big expectations — every enquiry answered like your most attentive host, even at 11 PM on a Sunday.
Reservations, transfers and pre-arrival questions triaged instantly, with full context attached when the front office needs to step in.
Itinerary questions and group requirements captured in detail on the first call, so your planners start with a complete brief.
The platform behind Sana
The agent is built once from your documents and answers the same way on the phone and in the browser.
Orders, calendars, CRMs and webhooks — the agent acts on your stack mid-conversation instead of leaving notes.
A locked behaviour scaffold keeps every agent on the rails — no invented prices, no promises your policies don't make.
Full transcripts with per-stage response timings land in the console, so you can read exactly how each conversation went.
Voice technology
Choose the voice, pace and personality per agent — with a live preview — and it speaks that way on the very next call.
A dedicated turn-detection model reads live speech cues, so conversations feel continuous — never walkie-talkie.
English, Hindi and more Indian languages on speech models tuned for Indian accents and natural code-switching.
Security
Every call is encrypted end to end and runs on infrastructure we control, with strict tenant isolation and a full audit trail on every interaction.
Get started
Upload a document — a brochure, price list, or policy sheet — and talk to your own agent in minutes. No engineering required.
FAQ
What teams ask before putting an agent on their travel & hospitality line.
In this demo she checks the demo property guide and captures details for follow-up. On a real deployment, the agent connects to your booking engine through secure integrations, so checking live availability, holding a room, or amending a reservation happens inside the conversation.
From your own documents. Upload a property fact sheet, rate card, or policy document and the platform distills it into a structured profile the agent answers from. Edit anything in the console and the change is live on the very next call.
The demo runs in English and Hindi and stays in whichever language the traveller uses — including natural code-switching. The platform supports more Indian languages, chosen per agent.
She says so honestly instead of guessing, captures the traveller's details and context, and flags the conversation for a human follow-up. You can then extend the profile so the next call has the answer.
No — showcase calls are never recorded. On your own agents, you choose: full transcripts and per-stage latency analytics are available in the console for every call.